Refund policy
Effective Date: July 2026
At Valter, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
7-Day Return Policy
You may return eligible products within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused, unwashed, and in its original condition.
- All original tags and packaging must be intact.
- Proof of purchase (order confirmation or invoice) is required.
Non-Returnable Items
The following items cannot be returned:
- Products that have been used, washed, or damaged by the customer.
- Items without original tags or packaging.
- Customized or personalized products.
- Gift cards (if applicable).
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method within 5–7 business days.
- Processing time may vary depending on your bank or payment provider.
Exchange Policy
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund after verification.
Return Shipping
- If the return is due to our mistake (wrong, damaged, or defective item), we will bear the return shipping cost.
- For all other returns, the customer is responsible for the return shipping charges.
Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
Email: csarang37@gmail.com